Frequently asked questions
Product care
To help keep your print in the best condition possible, avoid touching the printed surface directly where you can, as matte fine art paper can mark or scuff easily.
Gloves are recommend when handling prints of any size to help avoid fingerprints, surface marks, or abrasion.
When storing or transporting rolled prints, keep the roll loose to avoid pressure marks and creasing.
If framing the print yourself, make sure the glass is properly cleaned before sealing the frame, and use a good-quality frame with a solid backing - lower quality frames can cause the print to naturally curl over time, and that’s not what you want.
What is the refund policy?
Due to the made-to-order nature of the prints, refunds are not offered for change of mind.
If your print arrives damaged or there's an issue during shipping, please get in touch within 7 days of delivery and I'll work with you to resolve it.
How long is shipping?
Orders are printed, packed, and shipped to order. Please allow 3-7 working days for delivery within New Zealand.
How is my order packaged?
A4 prints are packaged in an acid-free sleeve with a backing board inside a rigid mailer to help prevent bending during transit.
A3, A2, A1, A0 prints are carefully rolled in an acid-free sleeve and shipped in a protective cardboard tube with enough room inside to avoid pressure or creasing.
Where do you offer shipping?
At the moment, shipping is available throughout New Zealand.
International shipping may become available in the future. If you're located outside of New Zealand and are interested in a print, feel free to get in touch and I'll see what I can do.
What sizes are available?
A4 - 210 x 297 mm
A3 - 297 x 420 mm
A2 - 420 x 594 mm
A1 - 594 x 841 mm
A0 - 841 x 1189 mm
If you're after a custom size, feel free to get in touch.
Paper
All prints are printed on fine art paper, a 275gsm textured matte stock that holds depth, colour, and grain. It has a strong, premium feel in hand and on a wall.
How do prints come?
All prints are sold unframed. Choose between a full bleed print (edge-to-edge) or a white border finish, ready to suit your preferred framing style.
If you're after a custom size, feel free to get in touch.